Flanigan’s Resort & Spa is an immersive retreat near Zion National Park in Utah. The property features 34 rooms, suites and villas, along with a 100-seat restaurant and luxury spa. After a remodel, the team decided to go all-in on modernization with hospitality tech, selecting Canary as its Guest Management System (GMS).
General Manager, Cade Campbell, shared how Canary is already transforming guest engagement and delivering measurable revenue growth in their first year on the platform.
Before Canary, upselling at Flanigan’s was manual and inconsistent. The team offered add-ons during booking, but most were purchased only when guests asked about their options during the stay. With Canary’s Dynamic Upsells and Guest Messaging, Flanigan’s now presents personalized offers, including excursions with local National Park partners, before and during the stay, resulting in a 57% increase in ancillary revenue.
“There wasn't a clear way for people to know what we had available as an add-on to their trip,” Cade said. “Now with Canary, guests can browse every option from the palm of their hand.”
Flanigan’s offers a wide range of amenities and experiences, which once necessitated a 40+ page printed compendium in every room. After testing another digital solution, the team opted for Canary’s Digital Compendium for its ease of use and proven ROI.
“The Digital Compendium pays for itself since guests purchase so many upsells from it,” said Cade. “We’ve also eliminated significant paper waste, which aligns with our eco-conscious values.”
The front desk is the central hub for Flanigan’s, serving resort guests, spa clients and restaurant diners — but because it’s staffed by one associate, they experienced frequent bottlenecks. Canary’s Mobile Check-In has eliminated time-consuming paperwork, so now guests can simply grab their keys and head straight to their rooms.
“We usually have a lot of weary travelers,” Cade told us. “They just want to get to their room, so having to spend less than a minute at the front desk is a welcome surprise.”
Guests at Flanigan’s often have complex folios that include spa services, dining and excursions. Before Canary, verifying charges created confusion and delays. With Canary’s Smart Checkout, guests review a fully itemized digital folio and resolve discrepancies before departure.
“The billing is now clearly itemized,” Cade said. “Guests can see every charge, and we get to build guest trust by being transparent.”
As cash tipping declines industry-wide, Flanigan’s looked for a better way to support staff. Canary’s Digital Tipping made an immediate impact. Team members now receive more consistent tips, and nearly every guest uses the option to leave a personalized thank-you note alongside their gratuity.
“We pride ourselves on customer service,” said Cade. “Digital Tipping has improved staff income, but the personal notes guests leave mean just as much.”
Beyond revenue and operations, Canary has strengthened the connection between staff and guests. Personalized communication creates more meaningful interactions from arrival through departure.
“It’s been incredibly rewarding for our staff,” Cade said. “They recognize guests they’ve messaged and can greet them by name. Canary has brought a new level of personal attention to our service.”
