Remington Hotels is a hospitality management company with over 100 properties, all of which focus on operational excellence and elevated guest service. Evolving traveler expectations prompted Remington to seek out a modern solution for room entry for their diverse property portfolio.
The team implemented a mobile key solution to grant guests access to their rooms via smartphones. To understand the impact this had on their business, we heard from their CEO & President, Sloan Dean.
To make guest stays frictionless from the very beginning, Remington Hotels reimagined the whole arrivals process. Lobby lines and malfunctioning keycards presented consistently irritating challenges for guests. Once they adopted a smartphone-based key option, it elevated the arrivals experience for guests immediately.
“We saw immediate guest adoption,” Sloan told us. “We’re glad we can offer guests a safe way to check in and enter their room.”
Many hoteliers hesitate to install new hardware because of the significant lead time implementation often requires. That’s why the Remington team was pleasantly surprised by how easy adopting a mobile key solution was.
“Most hotel upgrades require significant lead times and budgets,” said Sloan. “With this, the system was quickly operational.”
Remington’s portfolio contains hotels with a number of different room entry systems, making extensive door lock compatibility a must for any solution. Their team prioritized finding a provider that could implement functionality in a fast, cost-effective way.
“We have a number of different locking systems throughout the portfolio,” Sloan told us. “We needed a provider that could add mobile keys to those existing locks without requiring us to replace any hardware. This got us up-and-running for a fraction of the cost quoted by other providers.”
